Refund policy

eturns & Refunds

You have 14 days after receiving your order to tell us that you would like to return it. Once you have notified us, you have a further 14 days to send the item back.

To be eligible for a return, the item should be in the same condition you received it, with tags attached and in its original packaging. You may try the item on as you would in a shop, but we may reduce a refund if the item has been used or handled beyond what is reasonably necessary to inspect it.

To start a return, contact us at hello@stepbystepclothes.com with your order number and details of the item you wish to return.

Unless the item is faulty or incorrect, customers are responsible for return postage costs.

Your statutory rights are not affected. Sale items have the same statutory rights as full-price items.

Faulty or incorrect items
If your item arrives faulty, damaged, incorrectly described or you receive the wrong item, contact us as soon as possible so we can put it right.

Exchanges
The quickest way to exchange an item is to return the original item and place a new order once the return has been accepted.

Refunds
Once your return is received and inspected, we’ll let you know whether the refund has been approved.

Approved refunds will be returned to your original payment method. Where applicable, we will also refund the cost of our standard outbound delivery service. If you selected a more expensive delivery option, we are not required to refund the additional delivery cost.

Refunds will be issued within 14 days of receiving the returned goods, or earlier if you provide evidence that the goods have been sent back. Please allow additional time for your bank or payment provider to process the refund.